Job Description

Shooting Star Casino Hotel & Event Center

POSITION SUMMARY

Responsible for maintaining a constant supply of clean linens for the hotel and spa. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.

DUTIES & RESPONSIBILITIES

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers.

Our Star Service expectations include being:

• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Cleans all linen to include terry, blankets, bedding, drapery, shower curtains and other related material to enhance the guest experience at Shooting Star Casino, Hotel & Event Center.

• Wash and dries all linens.
• Sorts and inspects soiled laundry for stains or damage. Performs stain removal as needed and reports damaged items.
• Set aside stained and/or damaged items for inventory review.
• Sorts, counts, and folds clean linen according to policy and procedure.
• If guest items are found bring to housekeeping Dispatch/Supervisor office.
• Clean guest rooms as needed.
• Swap out chemicals on Ecolab machine when needed.

Stocks cart rooms with assorted linen and terry to ensure adequate supply is on hand to meet the needs of housekeeping staff.

• Carries linens to assigned areas according to approved procedures.
• Bring filled bed changing bins to assigned areas.

Maintains laundry room in a neat, clean and orderly fashion to enhance the efficiency of laundry operations.

• Walks floor during day to pick up garbage & laundry.
• Sweep and mop floor.
• Organize supplies.
• Report machine malfunctions when needed.
• Provide preventive maintenance on machines as needed (cleaning of lint traps, etc.).

Professionalism

• Maintain a clean and professional appearance while on duty.
• Adhere to departmental uniform policy.
• Attend all mandatory meetings and trainings as assigned.
• Complete reports as required.

Performs other duties and responsibilities as required or assigned.

EDUCATION & EXPERIENCE

No minimum education or experience required; 2 months related experience and/or training preferred.

Certificates, Licenses & Designations

Must meet the requirements as prescribed by the Tribal-State compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of Hotel policies and procedures regarding housekeeping.
• Skill in basic math including addition and subtraction.
• Ability to follow procedures and give attention to detail.
• Ability to frequently stand for long periods of time (up to 8 hours).
• Ability to frequently walk for long periods of time (up to 8 hours).
• Ability to frequently stoop or bend.
• Ability to frequently squat.
• Ability to frequently climb step stools.
• Ability to frequently lift, carry, push and pull over 50 pounds.
• Ability to operate vacuum and carpet cleaning equipment.

WORKING CONDITIONS

• Frequent exposure to loud noise level.
• Frequent exposure to cigarette smoke.
• Occasional exposure to blood borne pathogens.
• Frequent exposure to dust, dirt and debris.
• Frequent exposure to hazardous chemicals, solutions and solvents.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

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