Job Description

Server Position at The Highlands

The Highlands is looking for energetic servers to join our team! This is a full or part-time, seasonal position. Responsibilities are to ensure that guests have an enjoyable dining experience by providing quality guest service. Servers work in the front of the business taking orders, serving food and drinks, and assisting guests with all other needs. All servers must be available to work nights, weekends, and holidays. Takes initiative to get any and all jobs completed accurately and proficiently and is someone who doesn't understand the term "not my job."

We are currently seeking new team members for the following locations:

• Main Dining Room: Located in the Main Lodge where we serve breakfast to get the day started!
• Zoo Bar: Located in the Day Lodge and the "happening" place for lunch!

Team Member Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Our Core Values:

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you are there to personally take care of them.
• Inform guests of specials and menu changes.
• Take food and beverage orders from guests and enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner.
• Make recommendations you genuinely feel your guests will enjoy.
• Upsell food and beverage items by using suggestive selling techniques.
• Answer questions regarding regions where food products come from, and how food is prepared.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guest's dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable).
• Assist server assistant with clearing and resetting tables as needed.

Secondary Responsibilities:

• Answer questions about our food, beverages, and other restaurant functions and services.
• Assist fellow servers as situations arise as needed.
• Answer questions about The Highlands and surrounding areas

Additional Duties:

• Other non-essential duties may be assigned.
• Additional responsibilities as assigned by your manager

Qualifications:

• 18 years or older
• ServSafe Certification (or ability to obtain upon hire)
• 1+ year of front-of-house or hospitality experience preferred
• Strong customer service and communication skills
• Ability to multitask, work under pressure, and collaborate with a team
• Basic cash handling skills
• Availability for mornings, evenings, weekends, and holidays

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