Job Description

Valet/Bell Attendant

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

The Hanover Inn has a rich legacy of hospitality stretching all the way back to its humble beginning back in 1780 when the Inn first welcomed guests as a Tavern. Notable guests have included Presidents Monroe, Wilson, F.D.R., Eisenhower, Nixon, and Reagan. George Washington did not sleep at the inn but Booker T. Washington did. Entertainers have included Kirk Douglas, Ella Fitzgerald, Joan Baez, Art Linkletter, Mary Tyler Moore, Burt Bacharach, Duke Ellington, Lillian Gish and B.B. King. The list of writers includes F. Scott Fitzgerald, J.D. Salinger, Sinclair Lewis, Carl Sandburg, Robert Frost, and Dr. Seuss.

The Valet/Bell Attendant is responsible for providing exceptional guest service by greeting guests, assisting with valet parking, and safely parking and retrieving vehicles in a timely manner. This role requires a positive attitude, excellent communication skills, and a commitment to creating a welcoming first and last impression for every guest. If guests are arriving by motor vehicle, you will open their door as you welcome them to the Inn.

• Park and retrieve guest vehicles safely and efficiently.
• Assist guests in securing other forms of transportation as needed.
• You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests and ensure smooth operations.
• Assist lobby attendant in keeping entrance area clean and organized
• "Be the difference" with all guest and employees and do more than just "the norm".
• Maintain a professional appearance and represent the hotel positively.
• Follow all safety procedures and company policies while operating guest vehicles.
• Assist with luggage and escort to rooms as needed.

What are we looking for?

• At least one (1) year of customer service experience with significant guest interaction preferred.
• Previous hospitality experience is preferred.
• Valid driver's license with a clean driving record and no moving violations for at least six (6) months.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Excellent verbal communication and interpersonal skills.
• Friendly, outgoing, and service-oriented personality.
• Ability to work effectively in a fast-paced, team-oriented environment.

Ability to stand, walk, and run for extended periods throughout an entire shift. Strong work ethic with a genuine desire to create memorable guest experiences. Flexible availability, including mornings, evenings, weekends, and holidays.

Compensation: $10 - $11

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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